|Name:||Scarborough Borough Council - Customer First Centre|
|Categories:||Government & Community > Government Services|
|Phone:||+44 1723 232323|
|Address:||Town Hall, St Nicholas Street, Scarborough YO11 2HG, United Kingdom|
|Postal code:||YO11 2HG|
|Social links:||Facebook , Twitter|
|References:||Yelp , Instagram , Northyorks , Scarborough , Scarborough-Yorkshire , Yell|
|Monday:||8:30 AM - 5:00 PM|
|Tuesday:||8:30 AM - 5:00 PM|
|Wednesday:||9:30 AM - 5:00 PM|
|Thursday:||8:30 AM - 5:00 PM|
|Friday:||8:30 AM - 5:00 PM|
Constantly having to chase for various reasons. Have failed 3 times, as far as I am concerned, in their duty of care of the community.Have reported hapless builders leaving building and trade waste dangerously stacked next to, and now IN FRONT of a door TO MY PROPERTY which is used daily for access. There is now dead vermin, excrement, and a horrible smell, which is also in part due to an un-emptied portaloo.Have been promised that "someone will be around to have it removed" and this promise has been broken 3 times. The rubbish keeps increasing and is starting to slide. I now believe that there must be a hand-in-hand relationship between Scarborough Council and the property developer.Very poor - wouldn't be surprised if corrupt!
I find that Scarborough Borough Counsil are a bit hit and miss, I guess it's the luck of the draw who you speak to. A lot of the staff in the customer first centre are very polite and helpful. I am always surprised by how quickly they deal with you both in person and on the phone.The new centre does mean that the person you speak to isn't necessarily going to be completely knowledgable on every area the council covered, in the past you spoke directly to whichever department you wanted to.The reason I most often have to phone them is to do with refuse collection, either they haven't been at all or didn't bother to empty the bin properly and they are very helpful. They promise to get them to come back as soon as possible and more often than not they arrive back the same day.The council have a good recycling policy and are very helpful if you need to speak to them regarding it.I think the main area that lets them down is parking. Parking in the town centre is now expensive and difficult to find and they frequently hand out very unfair parking tickets whilst ignoring much more serious offences.
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